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Collin Richard – Service, Dedication and Pride

Collin Richard is a senior IT and digital systems specialist with over 26 years of hands-on experience supporting, building, and optimizing technology environments. He has worked directly with leadership teams at organizations including Yamaha Motor Corporation, Suzuki Motor Corporation, Bombardier Recreational Products, Harley-Davidson, Honda Motor Company, Ducati Motor Holding, and BMW Motorrad, as well as with rider federations and government organizations at the municipal, provincial, and federal levels.

His core strength is end-to-end technical support and infrastructure management. He has spent over two decades maintaining complex systems, troubleshooting across diverse hardware and software stacks, and delivering reliable, user-focused support in high-demand environments. His experience spans network administration, cybersecurity, cloud platforms, and legacy-to-modern system transitions, with a consistent focus on uptime, stability, and practical problem resolution.

Collin complements this foundation with strong digital execution capabilities. He designs and implements web and content systems that increase visibility, drive qualified traffic, and convert users into customers. His work in SEO, content strategy, and data-informed optimization has consistently improved engagement, conversions, and overall digital performance across both B2C and B2B contexts.

He is also an experienced front-end developer, working with HTML, CSS, SQL, and JavaScript to deliver responsive, maintainable web experiences aligned with brand and usability standards. His background includes CRM administration and workflow optimization, improving data integrity, streamlining customer interactions, and supporting more effective sales and communication processes.

Collin has significant experience supporting organizations within the associations sector, delivering secure, accessible, and highly reliable web and IT solutions in environments where governance, member services, and information accuracy are critical. His work has focused on modernizing platforms, resolving persistent technical issues, and ensuring that essential resources are consistently available to members and stakeholders.

He is currently completing the Web Design and Development program at Humber College, where he has achieved Honours standing. This formal training reinforces his practical experience with current standards in responsive design, accessibility, and modern web development practices.

He operates effectively within Agile/SCRUM environments and collaborates closely with marketing and operations teams to ensure technology supports broader organizational goals. His long-standing partnerships, including more than two decades supporting major industry events and associations, reflect a consistent ability to align technical systems with real-world operational needs.

Collin combines enterprise-level experience with practical, hands-on support—able to design and manage complex systems while also resolving everyday technical issues quickly and efficiently, whether that means stabilizing infrastructure or remotely troubleshooting routine problems as they arise.

Systems, Support & Infrastructure

End-to-end technical support across mixed environments, with a focus on uptime, stability, and fast issue resolution.

  • Windows 10 / 11 workstations and Windows Server (2012–2022)
  • Microsoft 365 — Exchange Online, Outlook, Teams, SharePoint, OneDrive
  • User setup, email, permissions, file access, remote work (VPN, RDP, onboarding)
  • Routers, switches, Wi-Fi configuration, VoIP phone systems
  • Backup & recovery (local and cloud), endpoint security, patching
  • Business continuity planning and day-to-day remote support

Cloud & Platforms

  • Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform
  • Hosting, storage, and deployment workflows
  • Virtualization with Hyper-V and Citrix
  • Cloud-based email, file storage, and web hosting management

Web, CMS & Development

  • WordPress — themes, plugins, updates, security hardening
  • Site builders including Colibri; static to full CMS platforms
  • HTML, CSS, JavaScript, PHP, ASP, SQL, MySQL, MongoDB
  • Deployment via GitHub and Vercel
  • Domain setup, DNS, hosting environments
  • Performance tuning — site speed and mobile responsiveness

Content, Marketing & Analytics

  • Website content, blog posts, and digital campaigns
  • Email campaigns via Mailchimp and similar platforms
  • Google Analytics 4, Search Console, Meta Insights
  • Tracking pixels and conversion measurement
  • Social scheduling and reporting via HootSuite and Sprout Social
  • Bilingual (English / French) content workflows

Creative & Production Tools

  • Adobe Photoshop, Illustrator, Premiere Pro
  • Canva for quick-turnaround graphics and campaign assets
  • YouTube and multimedia — editing, thumbnails, content packaging

Automation & Business Systems

  • CRM implementation for customers, memberships, communications
  • PowerShell automation for user setup, file management, reporting
  • Cross-platform integration across Microsoft 365 and Google Workspace

Associations Sector Experience

Extensive work with associations where accuracy, accessibility, and reliability are non-negotiable — membership systems, event information, and content-heavy sites requiring clear navigation and dependable uptime.

Practical Support Layer

Enterprise-level experience paired with hands-on execution. Equally comfortable architecting complex systems and fixing an email glitch, restoring access, or troubleshooting a printer — remotely, quickly, and without drama.